Cancellations
For plantation shutters: No changes or cancellations will be accepted after wood has been cut.
For wood blinds or vertical wood blinds: No changes or cancellations can be made within one business
day of placing your order.
Returns and Repairs
Due to the completely custom nature of plantation shutters, wood blinds, and vertical wood blinds, returns will only
be accepted under limited circumstances. Products found to be defective may be repaired, remade, or replaced at our option.
We are not responsible for improper installation, incorrect measurements, incorrect specifications, value added by anyone
else, or incidental expenses. Prepaid return to the factory for inspection, repairs, or replacement may be required.
Wood is a product of nature. It will contain variations in grain and color. Thus, our stains and paints may not exactly
duplicate the actual stain or paint color of your plantation shutters, wood blinds, or vertical wood blinds. If you want
to have the best color match, please order a color sample to be sent to you.
Factory Errors
Factory errors are very rare. However, they can occur. Shutter Classic will make every effort to ensure errors are
remedied as soon as reasonably possible. If a factory error occurs, the factory is obligated to correct it. This means the
factory will, at its option, ship new product, pick up the existing product for adjustment and reship, or ship replacement/repair
parts as needed. If a product must be remade, most factories actually put your order at the head of the production line.
Shutter Classic and the factories involved will ensure that in the end you receive what you ordered. Requests from the client
to overnight product or credit orders are not considered reasonable.
Payment Methods
We accept MasterCard, Visa, Discover, and American Express. Payment must be made
in full at time of order.
Order Review and Changes:
The email address that you give during the order process is the manner in which we will always contact you, so please be certain to provide a valid email address and check it often.
On-Line Orders:
All on-line orders are placed as they were originally entered by the client. You have the opportunity to review all the details of your order prior to checkout. Upon checkout, a receipt with all the details of your order will be emailed to you. As a courtesy only (not required), we allow one business day for you to review your order and get back with us if you have any changes. Additionally, each on-line order is reviewed
by a member of our staff. If any discrepancies, questions, or conflicts are found, we will contact you by email. You have one business day to respond. If we require additional information before your order can be processed, the order will be placed on-hold until we can contact you. However, some issues may not require that the order be placed on-hold. If we are unable to contact you by email in these instances, you order will be processed as
entered.
The on-line ordering process can be summarized as follows:
1. Order input on-line by the customer.
2. Customer reviews order and checks out on-line (constitutes approval). Order details are automatically emailed to customer. Customer responds within one business day if changes are needed. Otherwise, order is placed as entered by the customer.
3. Order is reviewed and placed by Shutter Classic staff. If any obvious issues are found, we will contact the customer. Otherwise, order is placed as entered by the customer.
Phone Orders:
When ordering by phone, we will repeat each detail of your order back to you. Additionally, your order and associated details will be emailed to you for your review. We will not place your order or charge your credit card until you review your order details and reply to the email stating your approval OR stating your approval with changes requested.
That way, you have the opportunity to review your order in writing before it is officially placed. Once we have
your approval by email, we will charge your card and email a receipt to you.
The phone ordering process can be summarized as follows:
1. Order called in by the customer. Order details are repeated back to customer over the phone.
2. Quote is emailed to the customer for review and approval.
3. Customer reviews order details and responds with approval or changes.
Shutter Classic is not responsible for incorrectly placed orders. We review each order as a courtesy and quality control measure only. The order as placed by the client is the final documentation on what is to be delivered. Any changes to the order must be corrected as explained above. If the order is changed in any way, an amended order with details will be emailed to the client. This amended order replaces the original order as the final documentation on what is to be delivered.
Shutter Classic reserves the right to cancel any order at any time in exchange for a full refund of the purchase price.
Privacy
This web site (www.shutterclassic.com) does not collect any personal information regarding visitors to the site.
During the ordering process, customers may voluntarily provide information necessary to fulfilling the order. This information is used by Shutter Classic for the sole purpose of completing the order and responding to future requests from the customer (placing follow-up orders to the same address, warranty issues, etc.).
Shutter Classic does not share customers' personal information with other companies, accept as necessary to fulfill an order or address a warranty issue.
Shutter Classic does not send marketing messages or other unsolicited communications to customers.
